Privacy Policy

SoulNest may collect: • Name • Mobile number • Email address • Service address • Location, where permission is provided • Booking details • Payment transaction information • Service history • Ratings and feedback • Customer-support communications • Device and app information

We may use your information to: • Create and manage your account; • Confirm bookings; • Assign service professionals; • Process payments; • Provide doorstep services; • Communicate booking updates; • Provide customer support; • Improve our services; • Maintain platform security; and • Meet applicable legal requirements.

SoulNest may share necessary information with: • Assigned service professionals; • Payment service providers; • Technology and cloud-service providers; • Customer-support providers; and • Government or legal authorities when required by law. SoulNest will not sell customer personal information to third parties for their independent marketing purposes.

The SoulNest app may request location permission to identify service availability and facilitate doorstep services. Customers may manage location permissions through their mobile-device settings.

Payments should be made only through SoulNest-authorised payment methods. SoulNest will not ask customers to share OTPs, card PINs, or banking passwords.

SoulNest will take reasonable measures to protect customer information from unauthorised access, misuse, loss, or disclosure. Customers are also responsible for protecting their login credentials and OTPs.

SoulNest maintains a safe and respectful environment for customers and service professionals. Harassment, abuse, inappropriate touching, sexual requests, threats, or violence will not be tolerated. SoulNest may cancel services and block users who violate this policy.

Customers must provide a safe environment at the service location. Service professionals may leave immediately if they experience inappropriate behaviour or believe their safety is at risk.

If the SoulNest app requires access to photos or the camera, permission will be requested before access. Such information will only be used for relevant app or service purposes.

SoulNest may send offers, updates, and promotional communications where permitted. Customers may unsubscribe from optional promotional communications at any time through available options.

SoulNest will retain personal information only for as long as reasonably necessary for service, legal, security, and business requirements. Subject to applicable law, customers may request correction, updating, or deletion of eligible personal information by contacting SoulNest.

Customers below 18 years should use SoulNest services only with the involvement and consent of a parent or legal guardian, where such services are permitted.

SoulNest may update this Privacy & Policy Guidelines document from time to time. The latest version will be published on the website/app.

For privacy concerns, service complaints, or other queries: SoulNest Website: www.soulnests.in Phone: Email: Info@soulnests.in Grievance Officer: Ms. Vandana Email: Grievance@Soulnests.in